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Shipping Policy
Q: What are the Shipping methods and when will my order ship? A: ORDERS CAN BE PLACED SEVEN DAYS A WEEK ! Please allow 1-2 Business days for processing your order. CANADA POST will be picking and delivering Monday through Friday by 3 pm. Canada Post does not pick up or drop off packages on weekends. It should take 3 -7 days delivery, on average within Canada. Heavier items and over sized boxes (e.g. powders & liquids) will affect shipping rates. Back Orders/Delay in Order Fulfillment Although, we update our online product catalogue regularly, sometimes suppliers may discontinue products without immediately notifying us. If this happens, we will notify you via email and/or phone and provide you with options and alternatives.
All applicable federal and provincial taxes will be automatically calculated and added to the cost of your purchase.
*$2.00 Handling Charge applies on all purchases. Q: How do I Track my Shipped order?
A: Once we have shipped your order, you will receive a shipping confirmation email with you order tracking number (based on the shipping option that you selected). At any time, the tracking number from the delivery company will give you your most up-to-date delivery status.
To check if your order has been shipped, log in to My Account or for the latest update on your order. US Order(s)
US orders may take a few days longer to deliver. Q: What do I do if there are Missing Parts to my Shipment?
A: Please kindly check your shipment confirmation e-mail or the Packing Slip within the shipment to see whether all items in your order are being shipped. You may also Log into My Account to view the status of your order. If the status indicates that your entire order has been shipped, please track your shipment by using the tracking number we sent you or contact Us.
US Order(s)
The tracking number may not be available for the standard shipment option. Canada Post does not provide US customers the tracking system.
Return Policies
Q: What is the Return Policy?
A: Nutrition house is dedicated to offering you first class service. If you have any problem with your order, for any reason, simply return the item(s) within 30 days of receipt for a full refund. It's a no hassle, no worries philosophy that helps to ensure 100% satisfaction when you shop with us.
Return Tips:
1. For your protection, we suggest that you carefully pack the return parcel and return it to us through Canada Post. Simply add the words "Return to Sender" on your package and deposit it at a Canada Post retail outlet or in a street mailbox." 2. Nutrition house is not liable for any costs associated with the damage or loss of any return shipment during transit. 3. Please allow 10-15 business days for your return to be processed once we have received the merchandise. All returned items will be examined once received and you will be informed by email if your return has qualified you for credit or a replacement. 4. Credit card companies vary in the time they take to reflect a credit to your account or monthly statement. Please allow 1 - 2 billing cycles for the refund to appear on your statement. Nutrition House reserves the right to change all return policies without further notice. Should there be any disputes on the order, Nutrition House's decision shall be final.
Q: What are the Terms of Return? A: Return Terms:
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Please refer to our terms of use section for further information.